Whichever apartment type, they are all “home from home”
Pavilion Holiday Apartments boasts a fabulous beachfront location. Select one of our exclusive balcony or sea view apartments and enjoy breath-taking views across the bay.
Pavilion Holiday Apartments is operated in accordance with Government guidelines with regard “Keeping Workers and Customers Safe during COVID-19”.
Our new programme COVID-19 CLEAN aims to offer guests assurance and peace of mind when they visit our premises. Our new procedures will focus on cleanliness that will be visible to guests throughout their visit. We want all guests and staff to feel safe and would ask you contact us if you notice any areas of concern.
We look forward to welcoming you.
COVID-19 POLICIES
Check In and Check Out
- Contactless check in and out. Lead guests will receive a Guest Registration Speedy Check-In email. This will need to be completed during the 24 hours prior to arrival. This can also be accessed from our website.
- On the day of arrival, the lead guest will receive an SMS message on the mobile number supplied at time of booking. This will include allocated apartment and key codes. This will not be issued until the apartment is ready for check-in.
- You may be requested to provide photo ID (eg. driving licence) and should match the pre-completed guest registration submitted by email.
- Bookings made less than one month prior to arrival and of duration longer than one night, may be subject to a £1 refundable charge, due on check in. The credit card used to make the original booking must be present and ID matching the cardholder will be required upon check in.
- Visible signage outlining hygiene protocols have been placed around the property and staff will observe social distancing whilst checking you in and out wherever reasonably possible.
- All stays are pre-paid and invoices submitted by e-mail. Contactless payment will be encouraged but where this is not possible, payment terminals will be disinfected before and after each transaction.
Health Declaration
The lead guest of each reservation is required to submit a COVID-19 Health Declaration in line with government guidelines. The lead guest must confirm:
No guest or member of your household has been asked to self-isolate in the last 14 days or developed any of the following symptoms :
- High temperature
- New, continuous cough
- Extreme fatigue (especially combined with other symptoms)
Upon arrival at Pavilion Holiday Apartments
- Please thoroughly sanitise your hands as soon as possible
- No cash please, all bookings are pre-paid before arrival
- We may leave some doors open to maintain air circulation
- Staff may be wearing PPE including, gloves, masks and face shields. Please do not be offended or alarmed, this is to ensure both your and our safety
- Where possible we ask guests to wear a face covering in common areas
- Avoid touching things unnecessarily in common areas
The risk of transmission of COVID-19 as a result of visiting Pavilion Holiday Apartments has been considered.
It is understood that Pavilion Holiday Apartments cannot accept responsibility for transmission of Covid-19 should I or a member of my party become infected.
Your Accommodation
- A thorough cleaning and sanitising programme is in place for all accommodation in preparation for your arrival with specific extra attention being given to all touch points.
- All additional furnishings and non-essential items will be removed to assist in maintaining the highest levels of cleanliness.
- All linens are sent to professional laundry between guests and washed at appropriate minimum temperatures to kill potential bacteria.
- Our Guest Directory with further information regards our facilities and services are available to view on our website.
Public Areas
- Frequent cleaning and sanitising of all surfaces and touch points is being carried out throughout the premises.
- Furniture has been rearranged in communal areas in such a way to allow you to enjoy our facilities with proper social distancing wherever possible.
- Hand sanitiser stations are available throughout the premises at every necessary location.
- Signage will remain in place throughout public areas to remind our guests to observe social distancing and hand washing.
- Where possible we ask guests to wear a face covering in common areas.
- Avoid touching things unnecessarily in common areas.
- Doorways will be left open where allowed to reduce contact, and elevator usage will be monitored to limit capacity and ensure priority access for those in need.
Our Team
- An enhanced training program for all staff will run continuously in line with government guidelines, to ensure the utmost levels of cleanliness and safety throughout all areas of our premises.
- Any local health guidelines around the wearing of Personal Protective Equipment (PPE) will be adhered to by our staff wherever reasonably possible.
Perfect for holiday, long or short stays
Check availability and best rates
07591 205098
2 Upper Church Road, Weston-super-Mare, Somerset, BS23 2DT
stay@PavilionHolidayApartments.co.uk