Best Price Guarantee
BOOK DIRECT WITH CONFIDENCE to secure the best available rates. If you find the same stay for less on another website, call us with the details and you can claim a refund for the difference.
Just email guest services or call 07591 205098 with the details you have seen and we will check it for you. Remember to contact us within 48 hours of booking. You will need to provide us with the link to the other offer and it must be online and available when we check.
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We Price Match checklist:
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check in and check out dates.
- The other offer must have the same cancellation policy and conditions.
Refund Guarantee
BOOK DIRECT WITH CONFIDENCE if WE have to cancel your stay for ANY reason, we will offer you a FULL REFUND back to your original payment method. We would expect all refunds to be processed within 14 business days.
If your circumstances change, even if you have changed your mind and need to cancel your booking, please notify us in writing up to 8 days prior to your date of arrival and we will give you a FULL REFUND.
Within 2-8 days of your arrival, please notify us in writing and we will offer you a CREDIT to the full value of your stay. This can be used to RE-BOOK WITH US DIRECT subject to availability. We are unable to cancel, amend or offer any credit within 1 day of arrival. Your credit amount will be valid for up to 12 months from your original booking date.
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Freedom To Change
BOOK DIRECT WITH CONFIDENCE you will be able to change the date of your stay with us up to 8 days prior to your date of arrival at no cost. Just email guest services or call 07591 205098 with the details and we will do the rest, subject to availability.
Should you change your mind within 2-8 days of your arrival date, please notify us in writing and we will offer you a CREDIT to the full value of your stay. This can be used to RE-BOOK WITH US DIRECT subject to availability. We are unable to cancel, amend or offer any credit within 1 day of arrival. Your credit amount will be valid for up to 12 months from your original booking date.
Book Now With Confidence