Book Direct With Confidence
BOOKING PROTECTION
Best Price Guarantee
BOOK DIRECT WITH CONFIDENCE to secure the best available rates. If you find the same stay for less on another website, call us with the details and you can claim a refund for the difference.
Just email guest services or call 07591 205098 with the details you have seen and we will check it for you. Remember to contact us within 48 hours of booking. You will need to provide us with the link to the other offer and it must be online and available when we check.
We Price Match
You can claim a refund for the difference if you happen to find your reservation cheaper on another website.
Just remember to contact us within 48 hours of booking. You’ll need to provide us with the link to the other offer and it must be online and available when we check.
Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check in and check out dates.
- The other offer must have the same cancellation policy and conditions.
When can’t you make a claim?
- If the other offer is on a website that doesn’t reveal the property or accommodation type you’ll be staying in until after booking.
- If the other offer is part of a loyalty or rewards programme. We define this type of other offer as any situation where a customer gets a reduced price from a property or other website as a reward for repeat business, logging in, entering a coupon code, referring other customers, or performing any other action which then changes the initially shown price.
Refund Guarantee
BOOK DIRECT WITH CONFIDENCE if WE have to cancel your stay for ANY reason, we will offer you a FULL REFUND back to your original payment method. We would expect all refunds to be processed within 14 business days.
If your circumstances change, even if you have changed your mind and need to cancel your booking, please notify us in writing up to 8 days prior to your date of arrival and we will give you a FULL REFUND.
Within 2-8 days of your arrival, please notify us in writing and we will offer you a CREDIT to the full value of your stay. This can be used to RE-BOOK WITH US DIRECT subject to availability. We are unable to cancel, amend or offer any credit within 1 day of arrival. Your credit amount will be valid for up to 12 months from your original booking date.
Freedom To Change
BOOK DIRECT WITH CONFIDENCE you will be able to change the date of your stay with us up to 8 days prior to your date of arrival at no cost. Just email guest services or call 07591 205098 with the details and we will do the rest, subject to availability.
Should you change your mind within 2-8 days of your arrival date, please notify us in writing and we will offer you a CREDIT to the full value of your stay. This can be used to RE-BOOK WITH US DIRECT subject to availability. We are unable to cancel, amend or offer any credit within 1 day of arrival. Your credit amount will be valid for up to 12 months from your original booking date.
All Apartments Include…
Booking Protection – Book Direct With Confidence
Free WiFi
FREE Wi-Fi is provided (subject to connection) …
Multi media
All apartments with digital TV / unlimited WiFi …
Parking
Pay & display parking to the rear of the apartments …
Bedroom
All bedding and a set of towels for each guest is provided …
En-suite bathrooms
Fully tiled bathroom with bath & shower over or shower …
Kitchen
Fully equipped kitchen / diner to enjoy your meals …
Checkin & Checkout
The apartments are available from 3pm on the day of arrival and must be vacated by 10.30am on the day of departure.
We operate a keyless entry system so you are not tied to time …
House Rules
Our apartments are intended for both families and couples/singles and behaviour of all party members should be appropriate and respectful of other guests and members of staff.
If we feel your behaviour is illegal, offensive, disruptive or inappropriate you will be asked to leave immediately and no refund of monies paid will be made. You will be responsible for any damage, breakages …
Perfect for holiday, long or short stays
Check availability and best rates
07591 205098
2 Upper Church Road, Weston-super-Mare, Somerset, BS23 2DT
stay@PavilionHolidayApartments.co.uk